Complaints addressed to BMI MARINE MGA SRL can be sent to one of the following addresses:

Ordinary or registered mail: BMI MARINE MGA SRL, Piazza Piccapietra, 83/63 – 16121, Genoa;
Email: claims@bmimarinemga.it
Certified email: bmimarinemga@legalmail.it

In order to facilitate the timely start of the complaint management procedure, the appropriate form is available which the complainant can use at his/her own discretion to present the complaint to the broker.

Please note that the complainant retains the possibility of contacting the Judicial Authority and, if he is not satisfied with the outcome of the complaint or in the event of no response from the broker or the Insurance Company within the 45 day period, to contact IVASS (Intermediaries Supervision Service, Via del Quirinale n. 21 – 00187 Rome), or CONSOB (with headquarters in Via Giovanni Battista Martini n. 3 – 00198 Rome) as may be provided for by the Additional DIP of the relevant policy, attaching the documentation relating to the complaint.